Privacy Policy
KIBEX LLC is committed to maintaining the privacy of the information provided by you. This will not be shared with any unauthorized user. Authorized users can use our staff, be our agents, authorized representatives, web-host, and those involved in rendering support to your system. Before you proceed with this agreement, you may visit our website at www.wingssupports.com and familiarize yourself with our privacy policy.
Information Collection and use
KIBEX LLC is the sole owner of the information collected through the website/phone/e-mail. We will not sell or rent this information to others in ways different from what is disclosed in this policy.
KIBEX LLC collects information from the users at several different points through our toolbars. Personal Information we will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the KIBEX LLC Service and the toolbar user must first complete the registration form. During registration, the user is required to give the user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier, etc.). KIBEX LLC will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service. Payment Information if a user registers to use the Service provided by KIBEX LLC, we will collect credit card information, and other payment information necessary to complete payment from the user. KIBEX LLC may use a third party to process and verify credit cards for billing purposes. This requires us to share the user name, credit card number, expiration date, and billing address with the credit card processing company. When processing a payment transaction, KIBEX LLC will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.
Computer System Information
Computer System Information Subscriber Computer – We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer or peripherals, identification number of products you own, make and model of and/or any other hardware, software, or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you and to help us update our support tools and enhance our supported products list. System Access – While requesting support you may request for the problem to be resolved by taking control of your computer. KIBEX LLC uses qualified tools which allow users to grant control of the user computers to an Expert over the Internet so that the Expert can diagnose or correct problems. Experts are not allowed to use the Access software until and unless they have received adequate training in its use, and the user has consented to grant control. In addition, Experts will not use online Access tools to obtain confidential or sensitive information stored on the user computer or network, deliberately destroy information on the user computer or network, or cause the user to experience system problems. You are also advised to close all personal data from your system before giving access to a technician.
Diagnostic tool
Some KIBEX LLC online diagnoses applications may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by KIBEX LLC and is sent securely over the Internet to the KIBEX LLC server or a third party server appointed by KIBEX LLC. KIBEX LLC analyzes this information to help diagnose and solve end-user problems. Information collected by the KIBEX LLC application will not contain any sensitive information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements.
Live Help Session Records
KIBEX LLC reserves the right to monitor online and off-line sessions between the user and a Technical Support Executive for quality control of the Service provided to the Customer by the Technical Support Executive. In addition, we may record online and offline sessions conducted on the Website for user reference and to assist in the resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.
Cookies
A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers. Log Files We use IP addresses to analyze trends, administer the site, track user movement, and gather generic demographic information for aggregate use.
Sharing
We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person unless specifically required to allow the use of specific widgets within the toolbar.
Surveys & Contests
From time to time, our toolbar requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and user, therefore, has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this toolbar and the KIBEX LLC Service.
Children Online Policy
No part of our website is structured to attract anyone under the age of 13. Consistent with the Children Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.
Security
This Web site takes every precaution to protect the information of users. When the user submits sensitive information via the Website, user information is protected both online and offline. When our registration form asks Users to enter sensitive information (such as credit card numbers), the information is encrypted and is protected with the best encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft® Internet Explorer® becomes locked, as opposed to un-locked, or opens, when the User is just ‘surfing. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desks. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.
Supplementation of Information
In order for this toolbar to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third-party sources. For example, to determine our user’s creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed. Special Offers – We send all new members a welcoming e-mail to verify passwords and login names. Established members will occasionally receive information on products, services, special deals, and newsletters. Correction/Updating Personal Information – If the User’s personally identifiable information changes (such as user zip code), or if the User no longer desires the Service, we will Endeavor to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page or you can call us on +1-855-479-4070 or send an email to support@panglobaltechnologies.com
Payment Policy
At Sapphire, our decision and policies are driven by customers (customer feedback). Therefore, looking at the dynamics of the business, a policy of Not Charging Upfront was introduced, customers need not pay anything while signing up. Payment will be charged by the Billing team only and they will only be processed once the customer’s issue is fixed. Before charging, the Billing agent will seek feedback from the customer on work done by a technician and ask for their feedback and basis that a decision on charging the customer is taken. The billing Agent will seek customer feedback, and, if the customer shows the slightest dissatisfaction, the call is transferred to the Billing Manager who would either try to convince the customer by clearing their doubts or negotiate the amount to be paid or not charged the customer at all. Notification of Changes – KIBEX LLC reserves the right to update this Privacy Policy at any time by posting changes online without notice to you. The most current version of the Privacy Policy can be reviewed by clicking on the “Privacy Policy” hypertext link located on our Web site http://www.wingssupports.com. It is your responsibility to refer to this Privacy Policy before submitting any information on the website. Submitting your information after such changes to the Privacy Policy constitutes acceptance of those posted changes. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify the user via e-mail. We will use information in accordance with the privacy policy under which the information was collected.